Refund policy

Refund Policy

Our cookies are fresh food, so we can't accept returns once your order has been delivered, and the standard 14-day cancellation period doesn't apply to them.

That said, if something goes wrong, we'll put it right.

Damaged, wrong or missing orders
If your order arrives damaged, you receive the wrong item, or it never arrives, email us at hello@justmolto.com within 48 hours of delivery (or of the expected delivery date if it hasn't arrived). Please include your order number and, where relevant, a photo. We'll send a replacement or give you a full refund, whichever you prefer.

Something not right with the cookies
If you're unhappy with the quality of your cookies, email us within 48 hours of delivery with your order number and a photo, and we'll make it right.

Cancelling an order
If you need to cancel, email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and refund you in full.

How refunds are paid
Refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.

Your statutory rights
This policy does not affect your statutory rights as a consumer.

Contact
Questions about an order? Email hello@justmolto.com.