Cancellation policy

Subscription Policy

How it works: When you choose Subscribe & save, you’ll get MOLTO Dark Chocolate Chip Cookies delivered every 2 weeks at the subscription price shown on the product page. You’re charged for your first delivery at checkout, then automatically every 2 weeks until you cancel.

Skip, pause or cancel any time: Log in to your account at justmolto.com (Manage subscription, at the bottom of every page) to skip a delivery, pause, change your details or cancel. Changes made before your next billing date apply to that delivery. There’s no minimum term and no cancellation fee.

Delivery: Subscription orders are delivered using the available delivery options, including Royal Mail Tracked 24 and free local delivery for eligible addresses. UK delivery is free on orders of £25 and over. Delivery options and any applicable charges are confirmed at checkout. See our Shipping Policy for full details.

Price changes: If the subscription price ever changes, we’ll email you before your next charge, so you can decide whether to continue.

Fresh food: Our cookies are perishable, so the 14-day cancellation period doesn’t apply to deliveries already sent. If anything arrives damaged or isn’t right, our Refund Policy applies.

Questions: hello@justmolto.com