Shipping policy

Shipping Policy

At MOLTO, we believe the best cookies are the freshest cookies. Because we bake in small batches, we take extra care to make sure your order arrives in peak condition.

1. Delivery timeline
Please allow 1–3 business days from the moment you place your order for us to bake, pack and deliver it to your door.

2. Shipping and tracking
We send orders with Royal Mail Tracked 24.
- Tracking: As soon as your order is dispatched, you'll receive an email with your tracking reference, so you can follow your parcel on the Royal Mail website.
- Delivery costs: Shown at checkout before you pay. Delivery is free on orders of £25 and over, which is three pouches.
- Delays: Royal Mail aims to deliver the next working day after dispatch, but occasional delays can happen. If your parcel is late, lost or arrives damaged, get in touch and we'll put it right.

3. Delivery issues
If anything goes wrong with your delivery, email us at hello@justmolto.com within 48 hours of delivery (or of the expected delivery date), with your order number. See our Refund Policy for how we handle it.

4. Shipping limitations
- UK only: We currently ship to addresses within the United Kingdom.
- Accuracy: Please make sure your shipping address is correct at checkout, as we can't redirect parcels once they've been dispatched.